What’s the Best Way to Offer Quick Answers on Your Site?

Flying Questions, Question Boxes and Chat Boxes

Users want quick answers to their questions. Some websites use chat boxes to give lightning-fast answers to curious customers, but is that the best option for you? A chat box is only useful for companies that can afford to have a person run it 24/7. If a customer clicks on the chat box and sees that the person on the other end is offline, or sends a message and gets no answer, the customer gets a bad impression of the business. Many of our clients have removed chat boxes from their sites. There are better options for industrial B2B sites:

Question Boxes

We can build a question box into the margin of your site that lets customers enter their question and their contact info. It’s convenient for customers and an easy way for you to collect information that you can use for remarketing.

Flying Questions

A flying question is similar to a question box, but takes up less real estate on your site. It appears as a tab on the margin of the site. When you click on it, a question box opens, like this: This is what a flying question looks like before you click on it. This is what a flying question looks like after you click on it.

Which Option is Best for You?

We often recommend flying questions over question boxes because they take up less space on the site. They’re also better than chat boxes because they allow customers to fire off a quick question without giving them the impression that there is someone on the other end who will provide an instant answer. We can customize a flying question to match the look and feel of your site, offering a sleek look and seamless integration. To learn more about the benefits of adding a flying question to your site, contact Ecreative.